eClerx is seeking an experienced Onsite Client Partner to serve as the primary liaison between one of our leading financial services clients and our global delivery teams. This is a highly visible, client-facing role responsible for supporting Periodic Review, Customer Due Diligence (CDD), and ongoing KYC remediation activities, while driving collaboration across teams in Spain, India, Peru, and the UK. The successful candidate will build trusted relationships with client stakeholders, identify operational improvement opportunities, manage escalations, and help shape evolving processes to ensure consistent, high-quality service delivery.
Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.
Job Details
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- Location: Spain (Onsite 3–4 days per week)
- Type: Full-time
- Department: BFSI2
- Travel: International travel to India, Peru, and the UK required
Responsibilities
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- Serve as the primary onsite contact for client stakeholders across Periodic Review operations and technology.
- Develop a deep understanding of the Periodic Review lifecycle, including customer reviews, KYC remediation, due diligence refreshes, documentation validation, exception management and regulatory requirements.
- Identify process improvements, operational risks, and technology gaps while driving solutions through to resolution.
- Partner with client stakeholders and integral eClerx teams to define procedures, improve governance, and standardize operating practices.
- Coordinate priorities, manage escalations, and communicate effectively across global teams.
- Build strong working relationships and represent delivery status, risks, and recommendations with confidence and professionalism.
Eligibility Requirements
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- Minimum 5+ years of experience in FCC, KYC/AML, Periodic Review, Customer Due Diligence, Financial Crime Operations, or similar client-facing operational roles within financial services.
- Fluent written and spoken English and S
📌 Onsite Client Partner – Periodic Review (Madrid)
🏢 Eclerx
📍 Madrid