As an Account Manager at Idoven, you will own the post-sale relationship with our strategic clients — including pharma companies running clinical studies and medtech partners deploying our platform across hospital networks. Your goal is not to attend endless meetings; it is to make our clients self-sufficient, commercially successful, and deeply loyal.

La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.
Concretely, this means you will train and enable client sales forces so they can drive adoption within their own hospital networks, rather than Idoven doing it for them. You will be the trusted interface between Idoven and the client's commercial and clinical teams — understanding their business deeply and translating it into product priorities and success plans.

What You'll Do

-
- Own a portfolio of strategic accounts: track health, commercial progress, and renewal risk proactively.




- Train and enable client-side sales and clinical teams so they can independently promote and expand Idoven's platform within their organizations.
- Build strong working relationships with key stakeholders at the client (commercial leads, medical affairs, IT, procurement).
- Identify expansion opportunities within existing accounts and coordinate with the commercial team on upsell and cross-sell.
- Act as the voice of the customer internally: collect structured feedback and translate it into product requirements and priorities.
- Manage onboarding, go-live support, and ongoing success milestones for each account.
- Contribute to building scalable customer success processes, playbooks, and training materials.

Qualifications and Experience

-
- +5 years of experience in account management, customer success, or a commercial role within healthcare, pharma, medtech, or health AI.
- Strong understanding of clinical workflows, hospital operations, or pharma commercial structures — you need to speak the

📌 Account Manager (Madrid)
🏢 IDOVEN
📍 Madrid