Overview

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Head of International Reservations & Tour Operator Relations (Zanzibar & Vietnam Portfolio)

We are looking for a commercially driven Head of International Reservations & Tour Operator Relations to lead and scale our general reservations strategy with a strong focus on tour operators, DMCs, and B2B distribution across Zanzibar and Vietnam.

This role sits at the intersection of Reservations, Revenue Management, and Sales, ensuring optimal conversion, efficient operations, and strategic alignment with key international partners.

The position requires a deep understanding of group dynamics, allotments, series business, and contracting, as well as the ability to maximize profitability across different source markets.

Key Responsibilities
Tour Operator & B2B Strategy

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- Manage and optimize relationships with international tour operators, DMCs, and wholesalers
- Oversee contracting conditions: NET rates (STO), release periods, allotments,



overrides, and group conditions
- Control and optimize series and group bookings, ensuring correct allocation and avoiding displacement of higher-yield segments
- Identify opportunities to grow strategic markets (Europe, Middle East, emerging markets)

Reservations & Conversion

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- Lead the international reservations team handling B2B and B2C bookings across all properties
- Ensure fast and accurate handling of group requests, rooming lists, amendments, and special conditions
- Optimize conversion of inquiries from tour operators and agents
- Implement structured workflows for pre-invoicing, deposits, and payment follow-up

Revenue & Inventory Coordination

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- Align closely with Revenue Management to control inventory allocation between FIT, groups, and series
- Monitor booking pace, pickup, and demand by market
- Ensure correct application of pricing strategies per segment and seasonality

📌 Head of International Reservations (Barcelona)
🏢 Cristal Resort Zanzibar
📍 Barcelona