Experteer Overview Envíe su CV y cualquier información adicional requerida después de haber leído esta descripción, haciendo clic en el botón de solicitud. As Director of Customer Success for International South u0026amp; Growth Markets, you drive post-sales outcomes, retention, and expansion across a multi-country region. You lead a team of CS leaders and collaborate with Sales, Renewal/ECS, Services, Support, and Product to ensure measurable value and durable revenue growth. You’ll shape regional strategy, advance AI-enabled workflows, and elevate customer advocacy. The role blends regional GTM leadership with people leadership in a fast-growing SaaS context, offering high-impact executive engagement and cross-functional influence.Compensaciones / Beneficios• Own and execute regional Customer Success strategy aligned with global priorities• Ensure customers realize measurable, outcome-based value aligned to objectives• Translate value realization into strong renewals, expansion, and advocacy• Manage GRR and NRR performance with retention and expansion focus• Lead large,



complex renewals with executive engagement and negotiation• Identify and mitigate churn risk with cross-functional recovery plans• Drive expansion by positioning adjacent use cases and additional solutions• Institute operational rigor in forecast accuracy, health, and renewal planning• Lead, coach, and develop a high-performing CS team• Foster customer-obsessed culture, data-driven decision making, and AI-enabled ways of working• Act as executive sponsor for strategic customers and lead high-impact reviews• Coordinate with Professional Services, Sales, Support, and Product for seamless delivery• Represent customer voice to influence product strategy and GTM prioritiesResponsabilidades• Proven leader of Customer Success at regional or multi-country scale in a B2B SaaS environment• Experience owning renewals, retention, expansion, xqbhyrx and revenue outcomes• Experience managing managers and senior CS leaders• Strong executive presence with ability to influence C-suite stakeholders• Commercial understanding of ARR, GRR, NRR, renewals, and GTM motions• Experience partnering with Professional Services and Sales in complex environments• Ability to operate effectively within a matrixed, international organisationRequisitos principales• comprehensive healthcare coverage• adaptable PTO• equity RSUs• annual performance bonus opportunities• retirement account support• 14+ weeks of paid parental leave

📌 Director, Customer Success (Madrid)
🏢 OneTrust
📍 Madrid