Are you an experienced logistics professional with a passion for delivering exceptional customer experiences? Maersk is seeking a Customer Experience Consultant to join our team in Madrid. This is an exciting opportunity for a customer-focused individual with a strong background in logistics, freight forwarding, or supply chain operations who enjoys building relationships, solving problems, and driving service excellence.
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Key Responsibilities
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- Manage and coordinate end-to-end shipment activities for customers.
- Serve as the main point of contact for customer enquiries and issue resolution.
- Build and maintain strong relationships with customers and internal stakeholders.
- Drive customer satisfaction through proactive communication and problem-solving.
- Identify opportunities to improve service delivery and customer retention.
- Partner with Operations and Commercial teams to ensure a seamless customer experience.
- Monitor service performance and elevate issues where appropriate.
What We're Looking For
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- Proven experience within logistics, freight forwarding, supply chain, or transportation.
- Strong customer-facing experience in a service-oriented environment.
- Excellent stakeholder management and relationship-building skills.
- Fluent in Spanish and English.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive, solutions-focused mindset with a strong customer-first approach.
- Strong communication and problem-solving skills.
Why Join Maersk
At Maersk, you will join a general leader in integrated logistics and become part of a diverse, collaborative team dedicated to creating exceptional customer experiences. We offer career development opportunities, international exposure, and the chance to make a meaningful impact on customers and the business.
If you're an experienced logistics professional looking to
📌 Customer Experience Consultant (Madrid)
🏢 A. P. Møller-Mærsk
📍 Madrid
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