Assistant Director of Rooms – The Ritz-Carlton Tenerife, Abama
Job Number: 26082748 • Job Category: Rooms & Guest Services Operations • Schedule: Full Time • Located Remotely? N • Position Type: Management
Location: Calle Maria Zambrano 2, Tenerife, Spain, 38687
Overview
Are you passionate about leading high-performing teams and creating exceptional guest experiences? As Assistant Director of Rooms, you will play a key role in overseeing the daily operations of the Rooms Division, ensuring service excellence, operational efficiency, and full compliance with The Ritz-Carlton Gold Standards.
Responsibilities

Support the Director of Rooms in overseeing day-to-day operations of the Rooms Division, including Front Office, Housekeeping, Concierge, Bell Services, Guest Relations.
Ensure all departments consistently deliver exceptional service in accordance with The Ritz-Carlton and Marriott International brand standards.
Lead, coach, motivate, and develop departmental leaders and staff, fostering a culture of engagement, accountability, and continuous improvement.




Drive guest satisfaction by ensuring personalized service, anticipating guest needs, and resolving concerns promptly and professionally.
Monitor operational performance, guest satisfaction metrics, and quality indicators, implementing action plans to achieve and exceed established goals.
Collaborate closely with Food & Beverage, Engineering, Sales & Marketing, Finance, Human Resources, and other departments to ensure seamless resort operations.
Assist in managing departmental budgets, labor productivity, scheduling, and operational expenses while maintaining the highest service standards.
Ensure compliance with all company policies, health and safety regulations, data privacy requirements, and operational procedures.
Support internal and external audits, quality assurance initiatives, and continuous improvement projects across the Rooms Division.
Serve as an operational leader during daily resort activities, pro

📌 Assistant Director of Rooms (Santa Cruz de Tenerife)
🏢 The Ritz-Carlton Hotel Company
📍 Santa Cruz de Tenerife