VIAVI is seeking a Tier 1 Support Engineer for the Nitro Core system in Madrid.
Descubra más sobre las tareas diarias, las responsabilidades generales y la experiencia requerida para esta ocasión desplazándose hacia abajo ahora.
The role emphasizes rapid, customer-facing resolution and accurate case documentation while participating in after-hours standby rotations for 24x7 coverage.
Fluency in English and Spanish, plus 5+ years in technical support, are required. xqbhyrx
The position involves working within contracted SLAs and collaborating with engineering to resolve issues.