Join our client in Bulgaria as a Danish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.

Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora.
Key Responsibilities

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- Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores




- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

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- Fluent Danish and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excellence in active listening and problem-solving
- Adaptable and quick to learn new processes and technologies
- Self-motivated with a passion for customer satisfaction

Adecuado Candidate Profile

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- Customer-focused mindset and delivering exceptional service
- Excellent communication style, ability to explain complex concepts simply
- Ability to troubleshoot issues and find creative solutions
- Collaborates and shares knowledge, and contributes positively to team dynamics
- Embraces change, learns quickly, and maintains composure under press

📌 Danish-speaking Customer Support Consultant in Sofia Bulgaria (Málaga)
🏢 Next Job Abroad
📍 Málaga