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Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and detail-oriented Spanish‑Speaking Cybersecurity Customer Agent position in Greece, based on‑site in Athens. You will serve as the first point of contact for Spanish‑speaking clients seeking expert guidance and support across a range of cybersecurity products and services. This is your chance to launch or elevate your career within the fast‑growing cybersecurity industry while enjoying a paid relocation package that simplifies your transition.
Key Responsibilities
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- Provide high‑quality customer support to Spanish‑speaking clients via phone, email, and live chat, addressing inquiries related to cybersecurity products, services, and account management
- Assist customers in understanding and navigating cybersecurity solutions, including threat detection tools, firewall configurations,
antivirus software, and data protection services
- Accurately log, track, and manage customer incidents and support tickets using internal CRM and cybersecurity ticketing platforms, ensuring timely resolution and follow‑up
- Identify, troubleshoot, and elevate complex cybersecurity issues to the appropriate technical teams in a clear, professional, and structured manner
- Educate Spanish‑speaking customers on best practices in digital security, helping them understand potential vulnerabilities and how to protect their data and systems effectively
- Collaborate with cross‑functional teams including technical support, sales, and product specialists to deliver a seamless and informed customer experience within the cybersecurity environment
- Monitor and report recurring customer concerns or emerging cybersecurity trends to help improve product documentation, FAQs, and internal knowledge bases
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