IntroductionIntroduction: Established in 1951, IOM is a Related Organization of the United Nations and works with governments and partners to promote humane and orderly migration. IOM provides services and advice to governments and migrants.
IOM is committed to a workplace where all employees can thrive professionally and to harness the full potential of migration.
Internal and external candidates will be considered for this vacancy. Definitions of internal candidates are provided as part of the recruitment information.
ContextUnder the supervision of the Deputy Director (Digital Enablement and Engagement) and the Chief, Operations and Mission Engagement Solutions (OMES), the ICT Officer (Product Management – Knowledge Management Systems) will provide knowledge management systems and platforms to enable communications and strengthen evidence-based policy making. They will define and execute the end-to-end product strategy for Operations, Media and Communications, including AI-enabled agents in knowledge management, collaboration and communications platforms,



ensuring integration with IOM’s platforms (POEM, external websites, intranet) and alignment with departmental knowledge needs. They will shape the vision, roadmap and governance for knowledge management systems and multi-agent AI systems within the Knowledge for Operations and the Media and Communications portfolios.
The ICT Officer will define and articulate the AI strategy for the Knowledge for Operations and the Media and Communications portfolios, including how Agentic AI capabilities integrate with knowledge systems and business workflows. They will embed domain knowledge, tacit knowledge and policy nuance into AI prompts, workflows and reasoning chains, and ensure AI products reflect safeguards, programme policies and operational constraints.
Responsibilities
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- Own the product vi

📌 CFA - Information and Communication Technology (ICT) Officer (Product Management – Knowledge Ma[...] (Valencia)
🏢 International Organization for Migration (10000000)
📍 Valencia