Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat - heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.Die PositionWe are business minded technology experts in Cell and Gene Therapy, driving life-changing treatments for patients and acting as a pioneer in a new era in medicine. For this position we are seeking a self-motivated, results-driven Delivery Service Manager to be accountable for the operational setup, delivery, governance, and continuous improvement of mission-critical IT services and technology solutions. In this role,



you will enable our business to successfully manufacture and deliver high-quality pharmaceutical productsJob ResponsibilitiesEnd-to-End Service Delivery: Own every aspect of service delivery, performance, and governance, acting as the initial single point of contact and primary face to the business for operational service issues. Independently leads the analysis of moderate to complex delivery problems, driving root cause analysis and eliciting complex stakeholder needs.Scope & Delivery Management: Independently define, manage, and control the scope of medium to large initiatives, tailoring Agile delivery methodologies to optimize resultsContinuous Improvement: Accountable for comprehensive improvement plans and contributes to solution design and validation. Drive root cause analysis for complex delivery problems, propose comprehensive improvement plans, and elevate the overall service experienceStakeholder & Team Leadership: Identifies a diverse range of stakeholders across functional areas and develops com

📌 Delivery Service Manager (Madrid)
🏢 Roche Holding
📍 Madrid