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Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P; 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at:
applicants need to submit both a CV and a cover letter for this role.
About the Role
The way insurance operations are led is changing — and this role puts you at the frontier of that transformation.
As Digital Team Leader within Chubb’s Operations Hub for Continental Europe, based in Madrid, you will lead a team of Underwriting Operations Technicians across our Online and Submissions functions — professionals who work every day at the intersection of AI automation and expert human judgment. Your team does not simply process transactions; they govern the AI‑assisted workflows that handle Chubb’s European portfolio, stepping in with expertise where automation reaches its limits.
This role demands more than traditional people management. You will oversee autonomous decision‑making, monitor agent performance, and ensure that the combined output of human and machine meets the highest standards of quality, compliance, and
📌 Online Team Leader (Madrid)
🏢 Chubb
📍 Madrid
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