At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and versátil work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.
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Your Role as a Strategic Customer Success Manager:This role is for a highly experienced and passionate customer advocate who thrives in a complex technical environment. You'll be a strategic advisor to Appspace's key customers, ensuring their success and driving retention and growth. Overall, you'll be a highly strategic customer advocate with a passion for solving problems to drive success for Appspace and its key customers.
A Day in the Life of a Strategic Customer Success Manager:
- Strategic Advisor: Guide customers on Appspace best practices, technology strategy, and product features. Articulate the value of the whole Appspace platform. Develop, document and execute a success plan that aligns with the customer’s strategic goals.
- Customer Feedback Champion: Collect feedback and identify roadblocks to inform product development, go‑to‑market strategy, and leadership.
- Product Liaison: Bridge the gap between customers and product engineering to develop new solutions and influence the product roadmap. Be the voice of the customer.
- Issue Resolution Expert: De‑escalate and resolve critical customer issues, including navigating disruptions and custom integrations.
- Growth Strategist: Build and execute account plans to mitigate risk, drive growth with cross‑sell and expansion for your customer portfolio.
- Executive Engagement: Lead in‑person business reviews with C‑suite exe