Your MissionTodos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.- Payment System Configuration: сonfigure and maintain payment entities in the gateway (merchants, providers, routing rules, limits).- Manage payment methods activation, routing logic, and transaction limits according to business requirements.- Support onboarding of new merchants from a technical perspective.- Integrations & Testing: set up and test new payment integrations with providers and merchants.- Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing. Assist with releases of new payment methods and features.- Technical Support (L2): act as Level 2 technical support for the Customer Support team.- Investigate technical issues reported by merchants, providers, or internal teams. Analyze logs, transaction statuses, and system behavior to identify root causes of issues.- Monitoring & Incident Management: monitor alerts and system notifications related to payments and integrations. Participate in incident investigation and resolution. Escalate critical issues to relevant technical teams when necessary.- Product & Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams.- Contribute to improving internal processes, tools, and automation of support workflows.- Provide technical assistance to internal teams (Account Management, Customer Support, Product).What Makes You a Great Fit- At least 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration- Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks)- Hands-on experience with payment integrations,



gateways, or technical payment operations- Ability to investigate payment issues using logs, API tools (Postman), and basic SQL- Understanding of REST APIs, webhooks, and transaction flows- Experience with L2/L3 technical support or payment operations- Ability to independently troubleshoot incidents and work with engineering/product teams- Strong communication skills and ability to explain technical topics to non-technical teams- Fluent in Russian and good English levelWhy You'll Love It Here- Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!- Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.- A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.- Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.- Remote Work: full flexibility to work remotely from wherever you do your best work.- Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.- Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.- Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.- Coworking Support: dedicated budget for a productive workspace beyond home.- Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best. xqbhyrx - Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.Curious about our team, our values, and the unique ways we celebrate wins? Take a look here:

📌 Technical Support Specialist (Madrid)
🏢 Fyst
📍 Madrid