Loyalty Manager – MadridAqua Expeditions is seeking a dynamic Loyalty Manager to lead the Trade Loyalty and Guest Loyalty Programs. This newly created position will be instrumental in driving repeat sales and fostering long-term relationships with both trade partners and guests. The Loyalty Manager will oversee all aspects of the programs, including project enhancements with technical partners, creating and implementing engagement strategies, and ensuring seamless coordination between teams. The successful candidate will work to enhance both programs with the goal of maximizing performance, increasing engagement, and optimizing sales.
Responsibilities
- Trade Loyalty Program Management
- Manage and oversee the Trade Loyalty Program, ensuring efficient partner support, rewards management, and platform enhancements in collaboration with the Sales, Inside Sales, Reservations, CRM and technical teams.
- Develop and execute engagement strategies to boost trade partner registration, activation, and performance, driving repeat sales and loyalty.




- Provide actionable insights to the Sales Team to drive partner engagement and increase sales, identifying opportunities to expand and optimize the program.
- Track and analyze KPIs, budget, and costs, ensuring monthly performance reports are delivered to the Executive Committee.
- Collaborate with technical partners to implement enhancements to the Trade Loyalty program, ensuring it evolves to meet the needs of partners and drives higher engagement.
- Guest Loyalty Program Management
- Oversee and manage the Guest Loyalty Program, working closely with Marketing, Sales, Reservations, Operations and CRM to create personalized engagement strategies that drive repeat guest bookings.
- Lead the project enhancement of the Guest Loyalty Program in collaboration with technical partners to improve the platform and maximize guest satisfaction.
- Implement data‑driven campaigns to foster repeat sales, ensuring guests remain engaged with Aqu

📌 Loyalty Manager (Madrid)
🏢 Aqua Expeditions
📍 Madrid