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Our ambition is to become one of the most client-centric luxury brands, where every customer interaction—before, during and after purchase—creates long-term value.
We are looking for a strategic and operational leader who will own the entire Client Development ecosystem, connecting Retail, Ecommerce, CRM, Data and Clienteling into one unified customer experience. The role combines luxury retail sensitivity with analytical thinking and operational excellence.
This is not a traditional CRM position. It is the owner of the Customer Engine.
Main Responsibilities
1. Clienteling Strategy
Design and implement the integral Clienteling strategy across all channels and markets.
Responsibilities include:
- Define the global Clienteling model.
- Establish customer outreach standards and client journeys.
- Develop appointment selling and follow-up processes.
- Build client lifecycle management.
- Define Clienteling KPIs.
- Develop playbooks and best practices for stores.
2. CRM & Marketing Automation
Own the CRM ecosystem and customer lifecycle communications.