This is not only a customer support position.

Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.
We’re hiring a Travel Concierge / Travel Manager who owns client outcomes, negotiates directly with partners, and combines high-touch service, commercial thinking, and operational control.

Your Mission
You are responsible for turning a client request into a confirmed, well-negotiated, fully delivered ski or mountain trip.

You don’t just assist — you advise, negotiate, close, and deliver.

What You Will Do
Client Ownership (End-to-End)

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- Lead direct conversations with clients (chat, email, calls)
- Clarify preferences, constraints, budgets, and expectations
- Guide clients toward the best-fit solution and close bookings
- Stay responsible for the trip before, during, and after travel

Travel Design & Partner Negotiations

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- Design complete ski & mountain travel packages:

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- hotels & chalets
- transfers

Negotiate directly with hotels, chalets, DMCs, ski schools, and local partners





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- availability & room allocation
- upgrades, perks, and added value for clients
- Compare multiple partner offers and select the best commercial and experiential outcome
- Maintain and grow long‑term partner relationships

Commercial Thinking & Upsell

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- Proactively suggest higher‑value or better‑fit options
- Increase booking value through relevance, not pressure
- Think in terms of experience quality, conversion, and margin
- Balance client satisfaction with commercial goals
- Manage bookings, confirmations, changes, and payments
- Handle exceptions and last‑minute changes calmly and independently
- Ensure accuracy, timelines, and zero loose ends

Product & AI Contribution

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- Identify recurring client needs, objections, and emotional patterns
- Feed insights into our AI‑powered travel assistant
- Collaborate with product and marketing teams to improve matching, conversion, and retention

📌 Travel Concierge (España)
🏢 Skibookers
📍 España