At ODILO, we are an EdTech that transforms the way people and organizations learn in digital environments. Our platform is flexible and scalable, enabling personalized learning experiences by integrating content from multiple sources and adapting to each context and need.
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With an intuitive design, advanced impact measurement, and high data security standards, we empower companies, governments, and educational institutions to lead their talent development strategies and foster a continuous, innovative learning culture. We work to transform the way the world learns. Our mission is to empower continuous learning for individuals and organizations through a adaptable and secure digital platform that integrates content from multiple sources and adapts to each context.
At ODILO, we believe our success starts with our customers' success. As a Customer Success,
Mid Level you'll play a key role in helping our customers achieve their goals by driving adoption, building trusted relationships and ensuring they get the most value from our solutions. You'll work closely with cross-functional teams while managing your own portfolio of accounts, becoming a strategic partner throughout the customer journey.
If you enjoy building relationships, solving challenges and making a real impact on customer outcomes, we'd love to meet you.
What will you do at ODILO?
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- Manage a portfolio of customer accounts, ensuring a high-quality experience throughout their lifecycle. Ownership of the renewal process
- Build strong relationships with key stakeholders and act as their trusted advisor.
- Drive customer adoption and engagement, helping customers maximize the value of the ODILO platform.
- Lead regular follow-up meetings and business reviews to align on objectives and next steps.
- Proactively identify risks, define action plans and coordinate in
📌 Customer Success Manager (Madrid)
🏢 Odilo
📍 Madrid