OverviewJoin Our Team as a Travel Booking Agent (Danish) in Málaga
¿Está considerando presentar su candidatura para este trabajo? Compruebe todos los detalles en esta descripción del puesto y luego haga clic en "Solicitar".
Are you passionate about travel and customer service? Were looking for a Travel Booking Agent who is fluent in Danish to join our team in sunny Málaga, Spain
Location : Málaga, Spain
Employment Type : Full-time
Remuneration : Base salary + bonuses
Responsibilities
- Serve as the first point of contact, ensuring each customer interaction results in a positive experience
- Handle customer and partner inquiries globally via email, messages, and phone calls, including tasks like updating contact information, managing invoice collections, handling refunds, and booking information
- Conduct detailed discovery to quickly understand the customers needs and take ownership of the issue
- Research, analyze, and assess situations to provide accurate solutions using available tools and resources
- Collaborate with internal teams and external partners to resolve customer issues
- Strive for first-call resolution and ensure thorough follow-up on unresolved cases to eliminate the need for callbacks
- Deliver a seamless and efficient experience by actively listening, discovering solutions, and appropriately closing each interaction
- Uphold empathy, understanding, and excellent listening skills as key values when representing the clients brand
Qualifications
- Native / fluent in Danish (spoken and written)
- Fluent in English (minimum B2 level)
- High school diploma or equivalent
- Customer service experience in the travel industry is a plus
- Excellent customer service, written, verbal, and organizational skills
- Familiarity with computer technology and devices
- Motivated and positive individual with the ability to work independently and as part of a team
- Strong multitasking, keyboarding, and active listening skills
- Skillful paraphrasing of conversations