At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.
The Role
As the Supervisor, you will manage the day-to-day operations and resources within the Wholesale Customer Service team and achieve levels of service that are viewed as a competitive advantage for Deckers.
You will support the Customer Service Manager to ensure daily tasks are achieved, all customers’ orders and queries are dealt with efficiently, effectively and in line with our vision of delivering service excellence to both our internal and external customers.
You will also identify training needs and develop the team to achieve the standards of performance as required by Deckers and the customers.
The adecuado candidate will be wholesale customer-centric with strong leadership skills to ensure high morale, engagement and commitment within the team. Fluency in both English and Spanish is a requirement, additional Portuguese fluency is a plus.
Your Impact
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- Customer Focus: Manages own wholesale account base – leading by example, promoting and developing a customer focused environment across the team. Along with the CS Manager – sets the standards and expectations.
- Order Book Conversion: Aware of monthly forecast figures and works collaboratively across credit control, warehouse and distribution and the sales teams to maximise order book conversion in line with Deckers and customer expectations.
- People Management: Supports the CS Manager with the day to day operational management of the Customer Service Team to ensure the Customer Experience is a competitive advantag
📌 Supervisor, Wholesale Customer Service (Madrid)
🏢 Deckers Brands
📍 Madrid
Postulate a este anuncio
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