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Skill Set: Deskside Support Technician

Position: Backfill

Contract: B2B/Freelance

Key Responsibilities:

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- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.

- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.

- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.

- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.

- Administered approved software installations, updates, and security patching in coordination with IT policies.

- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook,



and VPN clients.

- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.

- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.

- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.

- Assisted with Active Directory tasks, basic user account management, and smart hands support.

- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.

- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. xqbhyrx

- Followed ITIL practices for incident, problem, and service request management in corporate environments.

Seniority level

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- Associate

Employment type

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- Contract

Job function

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- Information Technology

Industries

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- Staffing and Recruiting

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📌 Deskside Support Technician (Bilbao)
🏢 Sharp Brains Recruitment
📍 Bilbao