At Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale.Through our Omnichannel CPaaS platform, we help Europe’s largest brands to communicate with billions of devices every day, turning conversations into real business impact.Now, we’re looking for a Customer Success Manager who wants more than “account management”.Someone who seeks ownership. Someone who understands that customer success = growth. Someone ready to become a true strategic partner for enterprise clients.Your role sits at the heart of Indigitall’s growth. You’ll own a portfolio of enterprise customers across Europe, ensuring they extract real, measurable value from our platform, and naturally expand their use of our communication channels as their business grows.You won’t just “support customers”. You’ll help them adopt, scale and succeed. You’ll act as a trusted business partner, understanding each client’s challenges, goals and technical context, and translating that into clear value propositions that drive retention/expasion.What you’ll doOwn and grow your customer portfolioManage and expand your own book of enterprise accounts across EuropeBuild strong, long-term relationships with key stakeholdersIdentify growth opportunities through upsell and cross-sellDrive adoption, retention and valueLead onboarding, deployment and adoption programsEnsure each customer has a clear success plan in placeConduct regular check-ins and strategic business reviews (QBRs)Proactively identify churn risk and work to eliminate itBecome the voice of the customesAct as the internal advocate for your customerTranslate feedback, usage patterns and pain points into actionable insights for Product and Tech teamsParticipate in internal discussions to help shape product evolutionWork cross-functionallyPartner closely with Account Executives and Technical Support to embed Indigitall as a core part of each customer’s architecture.Manage multiple customers simultaneously,



each at different lifecycle stagesElevate the Customer Success functionCreate and improve onboarding and training materialsIdentify ways to optimize processes and strengthen CS initiatives across the companyWhat we’re looking for4+ years of experience in Customer Success within B2B enterprise SaaS (ideally in communications, CPaaS, or similar environments)Proven track record of retaining and growing recurring revenueStrong ownership mindset over quota, expansion and pipeline healthAbility to think critically and challenge the status quoHigh empathy for customers, paired with a genuine drive for growth and revenueExcellent communication skills in English and Spanish across phone, email, LinkedIn and live professional conversationsComfortable navigating both business and technical discussionsHighly organized, proactive and capable of managing complexityWhat we offeerPermanent contract within a solid and growing international CPaaS company, with long-term vision and stabilityBase salary + performance-based incentives, linked to customer growth and portfolio development, paid quarterly with clear and transparent criteriaStructured onboarding and ramp-up period, designed to help you succeed step by step before taking full ownership of your portfolioHealthy performance culture: ambitious goals with moderate pressure, realistic expectations and strong managerial supportSupportive, people-first environment, where collaboration, respect and trust are part of everyday work, not just wordsHigh-quality leadership and close management, focused on guidance, feedback and professional developmentMulticultural and international team, with colleagues across Europe and the AmericasAt Indigitall, you’ll find people who roll up their sleeves, take ownership and make things happen. We’re builders, not spectators.Our platform already supports companies like Carrefour, Bankinter, LG and Securitas Direct, delivering over 1 billion messages per day — and we’re just getting started.With HQ in Madrid, we’re proud to be an international team of 90+ people across 15 countries, united by curiosity, ambition and a shared belief in better business communication.
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📌 Customer Success Manager en Indigitall (Madrid)
🏢 Hanbai.io
📍 Madrid