Company DescriptionWith over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.Job DescriptionAs the Engineering Director for Acquisition & Retention area, you will lead the development, delivery, and evolution of innovative, large‑scale software capabilities that accelerate customer acquisition and drive meaningful retention. This role leads engineering for the systems and teams that power customer acquisition, retention, loyalty, pricing, and customer engagement. The mandate is not only to deliver business impact, but to strengthen engineering foundations, improve cross-team execution, and evolve the organization towards clearer ownership, higher quality,



and faster delivery.ResponsibilitiesDefine and lead the engineering strategy across Acquisition & Retention in line with business priorities and customer outcomes.Drive simplification and scalability across systems powering loyalty, pricing, customer communications, customer data, and growth experiences.Improve engineering maturity across planning, execution, architecture, quality, reliability, observability, and incident management.Find pragmatic opportunities to use AI and automation to improve developer productivity, quality, and operational efficiency.Balance short-term business delivery with long-term technical sustainability and maintainability.Develop a comprehensive engineering strategy incorporating emerging technologies and AI‑enabled delivery models.Ensure architectural integrity and scalability across systems.Implement frameworks that measure productivity improvements—cycle time, MTTR, deploy

📌 Engineering Director (Madrid)
🏢 zooplus
📍 Madrid