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Rointe, a leader in the manufacturing of electric heating products whose mission is to provide efficient and responsible heating solutions in the national and international market.
This position is 100% on-site at our facilities in Santomera, Murcia.
The role:
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- Overseeing the entire order process, ensuring that orders are processed correctly and on time.
- Ensure that customers are correctly parameterised in the system to optimise their experience and facilitate the management of their orders.
- Manage customer claims efficiently, ensuring a quick and satisfactory resolution.
- Demonstrated ability to meet tight deadlines while maintaining high-quality standards.
- Constantly monitor order deliveries and ensure that they arrive on time and in the agreed conditions.
- Monitor industry and customer service related KPIs, ensuring compliance with set targets.
- Manage the company's CRM tool to maintain an organised and detailed record of all customer interactions.
- Providing assistance to customers on the use of our products,
resolving doubts and providing customised solutions.
- Maintain fluid communication with Area Sales Managers to anticipate their needs and resolve incidents efficiently.
- Manage refund or compensation policies to ensure customer satisfaction.
- Ensure that records of activities and communication with each Area Sales Manager are accurate and up to date.
- Create and improve procedures for customer feedback and complaint resolution.
The candidate:
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- Experience in a similar position.
- Native English.
- Working in a team.
- Knowledge of purchasing, marketing and logistics.
- Sales experience.
- Strong ability to handle customers over the phone.
What can we offer?
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- Joining a leading multinational company in its sector with great growth prospects.
- Work in a collaborative environment surrounded by staff who will help you grow professionally. xcskxlj
We are committed to equal opportunities for all, rejecting any discrimination based on age, colour, gender, religion, or disability.
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📌 Sales & Admin Support – English Native Speaker (Murcia)
🏢 Rointe Heating
📍 Murcia
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