Performance and repair manager

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Location: Madrid, ES

We are looking for a highly analytical and operationally driven profile to join our team as a Local Business Performance & Repair Manager (EU‑LATAM), responsible for driving end-to-end operational performance, repair excellence, and service transparency across the region.

Your Purpose as Local Business Performance & Repair Manager, you will act as the regional representative within the global Technical Performance and Repair networks, connecting local execution with global performance objectives. You will ensure that service and repair operations across EU–LATAM and its subsidiaries are fully aligned with global targets, governance standards, and customer commitments. Through structured performance management, data‑driven decision‑making, and continuous improvement,



you will ensure transparency of results and enable effective communication of KPIs, targets, and expectations across regional and general networks. You will also drive corrective and preventive actions in close collaboration with local delivery teams, customers, IT, service owners, and global stakeholders, ensuring cost‑efficient and reliable service delivery.

Key Responsibilities

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- Drive and oversee end-to-end operational performance across Service Backbone Operations, including Spare Parts Management, Repair Services, Order Management, Hardware Product Quality, Adaptation on Demand, and general service operations.
- Monitor and analyze KPIs, SLAs, OLAs, backlog levels, quality metrics, and operational performance to identify risks, trends, and improvement opportunities.
- Ensure timely communication and cascading of KPIs, targets, and performance expectations across regional entities, subsidiaries, and global performance networks. Act as the primary interface

📌 Performance and repair manager (Madrid)
🏢 Giesecke & Devrient Gb
📍 Madrid