12 ago
|
Omega CRM, A Merkle
|
Madrid
12 ago
Omega CRM, A Merkle
Madrid
Overview
Si desea saber un poco más sobre esta ocasión, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation. We are looking for a Client Lead to continue developing interactions with our customers throughout their Customer Journey Map, ensuring increased satisfaction and loyalty to the brand.
Responsibilities
The Client Lead is responsible for managing client interactions throughout their Customer Journey Map, ensuring increased satisfaction and loyalty to the brand. They possess knowledge and experience in the sales process, excelling in lead generation, relationship building, and deal closing. They achieve company goals through effective planning, setting sales targets, performance data analysis, and projecting future performance. They generate leads, build,
and nurture client relationships.
Additionally, they collaborate with a group of PMs to ensure the evolution and success of the projects under their responsibility at the delivery level. They support the roles involved in the various project stages to meet client and company expectations regarding quality and profitability, identifying potential gaps, anticipating issues related to the team, solution, or client, and proposing the best solutions.
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- For existing clients, the focus is on continuously offering new ways for the client to gain value from the product/service, leading consultancy sessions for future needs.
- Lead the negotiation, preparation, and presentation of commercial offers for assigned accounts and manage communication with the client throughout the presales process, even when other teams are involved.
- Share the client’s sales strategy, objectives, and digital transformation roadmap with the PMs
📌 Salesforce Client Lead (Madrid)
🏢 Omega CRM, A Merkle
📍 Madrid