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Join Our Growing After-Sales Team
Make life easier for chefs and hoteliers across Europe
METRO Markets is growing its After-Sales Team and is now hiring in Azuqueca de Henares ,Palma de Mallorca or Düsseldorf.
Your mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — including France, Germany, Portugal, Italy, Croatia, and Netherlands.
What you’ll do
- Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service.
- Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps.
- Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed.
- Verify warranty coverage,



prepare clear cost estimates for out-of-warranty repairs and negotiate fair solutions in line with our Generosity Framework.
- Act as the main contact for external service partners: track open jobs, remove blockers, keep everyone informed.
- Document every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up.
- Work in a hybrid setup: part remote, part on-site (warehouse or local office depending on location), with hands-on access to the equipment you support.

You've got
- Customer-centric mindset and genuine enjoyment in solving unique technical cases.
- Languages: fluent in English plus at least one additional language such as German, or Dutch (the more, the better).
- Confidence to run step-by-step troubleshooting by phone or e-mail.
- You don’t need to be a certified engineer—curiosity and a willingness to learn are key, and we’ll train you thoroughly.
- Strong negotiation & complaint-handling sk

📌 After Sales Specialists DE (Azuqueca de Henares)
🏢 METRO Markets
📍 Azuqueca de Henares