OverviewWELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.You will find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork.We don't just move the world forward‑we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations.Here, we feel empowered, supported, and inspired to grow.Are you ready to love your job?The adventure begins right here, with you, at SITA.PURPOSEWe are looking for a Customer Success Manager to join our general Customer Experience Management team. This role focuses on managing strategic customer relationships, driving customer success, leading service reviews, advocating for customer needs, providing analytics,



and coordinating cross‑functional customer success activities across Europe‑region customers.Reporting to the Regional Head of Customer Experience EURO & AMER, the Customer Experience Senior Manager acts as a senior regional leader and trusted advisor across customer, operational, commercial, product, and service management communities. The role represents Customer Experience leadership in internal and customer‑facing engagements and acts as delegate for the Regional Head of Customer Experience as required. This position will be based in Barcelona, Spain.Key ResponsibilitiesOwn and lead a portfolio of highly strategic customer accounts across Europe, acting as the executive-level trusted advisor and ensuring alignment between customer objectives and SITA For Aircraft business priorities.Develop and drive regional customer success strategies that improve customer satisfaction, solution adoption, retention, growth, and business outcomes.Se

📌 Customer Success Manager (Barcelona)
🏢 Sita
📍 Barcelona