Overview
Are you interested in joining a dynamic and international team of professionals to transform education? IE University’s School of Architecture & Design is looking for an Associate Director, Student Experience (Master's Programs) to join its team
The Associate Director, Student Experience is responsible for designing, delivering, and continuously improving the student experience across the School's Master's programs. The role ensures a seamless, engaging, and high-quality student journey through the integration of service excellence, quality assurance, student engagement, and data‑driven improvements.
Working closely with Academic Directors, Faculty, Program Managers, and administrative teams, the Associate Director acts as the voice of the student and leads initiatives that enhance satisfaction, engagement, retention, and overall program quality.
Responsibilities
Student Experience & Journey Management
Oversee the end‑to‑end student journey across Master's programs (both face‑to‑face and blended: MBARCH, MRED, GMRED, MINT and MDXR)
under the supervision of the senior Associate Director
Develop scalable methods for mapping student journeys and identifying key touchpoints
Identify student needs, expectations, motivations, and pain points through direct engagement and feedback mechanisms
Create impactful "WOW moments" that strengthen engagement, belonging, and differentiation
Serve as a key point of contact for student experience‑related matters in coordination with academic directors and School management team
Academic Operations & Service Quality
Ensure the successful execution of key academic activities, including onboarding, bootcamps, immersions, workshops, assessments, study trips, and graduation‑related milestones
Coordinate stakeholders and resources required for smooth program delivery
Identify and implement improvements to operational processes that impact the student experience
Support Academic Directors and Program Teams in delivering a consist
📌 Associate Director, School of Architecture (Madrid)
🏢 Ie
📍 Madrid