AVATR, a premium intelligent electric vehicle brand, is seeking a [Job Title] to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations.
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What you will do:
1. Technical Consultation & Troubleshooting Support
- Receive and resolve technical inquiries and complex fault reports from all service dealers in the region.
- Provide remote diagnostic support via telematics, video conferencing and technical documentation.
- Conduct on-site technical support for critical and high-complexity vehicle issues that cannot be resolved remotely.
- Escalate unresolved technical issues to headquarters with detailed analysis and follow up until resolution.
- Maintain a comprehensive database of resolved technical cases for future reference.
2.
Technical Information Management & Dissemination
- Receive, review and translate Technical Service Bulletins (TSBs), repair instructions and software release notes from headquarters.
- Adapt technical information to local market conditions and regulatory requirements.
- Distribute updated technical documentation to all service dealers in a timely manner.
- Maintain and update the regional technical knowledge base and digital repair library.
- Conduct regular technical information briefings for service center technicians and managers.
- Ensure all service dealers have access to the latest technical resources and repair procedures.
3. Repair Quality Control & Continuous Improvement
- Analyze regional repair data to identify recurring issues, repeat repairs and typical failure patterns.
- Conduct root cause analysis (RCA) for high-frequency and high-impact repair problems.
- Develop and implement corrective actions and improv
📌 Regional Technical Support Specialist/Manager (Madrid)
🏢 AVATR Global
📍 Madrid
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