Today at Webfleet, we are reaching the next stage of our AI journey. We're looking for an exceptional AI Process & Delivery Architect who will lead the transformation of how AI is adopted, delivered, and embedded across our organization.
This is a strategic role for someone who can turn AI vision into business reality, especially within the three layers:

Operational friction reduction.

Semi-automation, intelligent routing, and AI-assisted process redesign to eliminate manual steps and handoff delays in day-to-day operations.

Employee cognitive load reduction.

AI-assisted tooling, contextual prompts, and smart automation that reduces decision fatigue and accelerates resolution for agents, field teams, and admins.

Transformational customer AI.

Automated customer touchpoints, AI-powered self-service, and intelligent buying journeys - across service, field service, and digital channels.
Here's a little taste of your challenge:
AI process redesign & delivery:

Analyse and redesign operational processes across CS to embed AI at the right intervention points,





Deliver semi-automation, full automation, and AI agent implementations end-to-end,

Map process flows, identify friction, and define AI opportunity models with measurable outcomes,

Own handoff between architecture blueprints and working production deployments.

Agentforce & conversational AI delivery:

Configure and tune Agentforce agents for service, field service, sales, and self-service journeys,

Implement prompt designs, intents, fallback handling, and grounding strategies,

Analyse conversation logs and interaction data to continuously improve agent quality,

Partner with the AI Solution Architect to translate architecture into functional, tested deployments.

Customer-facing AI journeys:

Design and deliver automated touchpoints across service, admin, and field service channels,

Build and optimise AI-enabled self-service and self-buying experiences,

Ensure customer journeys are coherent, on-brand, and

📌 AI Process (Barcelona)
🏢 Webfleet Solutions
📍 Barcelona