At , we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

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Job Description
Are you looking for a role in Customer Relation Service? We are looking for someone to join the Claim department in our Customer Service department in the Madrid office.

The job in brief

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- Job Title: Customer Care Claims Specialist- Italian Speaking
- Location: Madrid
- Working model: Hybrid from Madrid, Remote from Spain
- Team: You will join the Customer Service Team in the Claims department
- Level: Professional
- Contract: Permanent, full time (36 h/week)

What your impact will be
You will ensure customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity. You will monitor,



respond and engage with customers on different channels that require service support for the group contributing to a service orientated culture aimed at building repeat business and customer loyalty.

Qualifications
Your expertise:

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- Fluent Italian plus English (spoken and written).
- Previous Customer management experience, incident resolution, with the ability to handle complicated situations under pressure.
- Experience with CRM tools, and different customer communication channels.
- Fast learner with a proactive, can-do attitude.
- Experience with travel industry tools such as Sabre, Amadeus or similar is desirable.

Skills & Aptitudes:

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- Strong analytical thinking: able to assess facts, policies and evidence before making decisions.
- Clear and calm communication, especially when delivering sensitive or negative outcomes.
- High emotional intelligence to manage frustrated or persistent customers professionally.
- Strong sense of ownership, ensuring cases are followed through to full resolu

📌 Customer Care Claims Specialist (Madrid)
🏢 Lastminute.Com
📍 Madrid