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Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 81 venues in 22 countries with a commitment to delivering authentic and diverse hospitality experiences that bring people together worldwide.
We are looking for a Reservation Agent to join our team at METT Hotel & Beach Resort Marbella - Estepona (Spain).
Main Responsibilities
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- Handle client and travel agency requests with a proactive sales approach, ensuring a seamless and personalized experience.
- Manage individual and group reservations, ensuring efficient and high-quality service.
- Provide accurate information regarding rates, availability, and hotel services.
- Coordinate with other departments to ensure a smooth guest journey.
- Maximize upselling opportunities and optimize hotel occupancy.
Qualifications
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- Minimum 1 year of experience in the hospitality industry, preferably in a similar role.
- Languages: Fluent in English and Spanish. Additional languages such as Arabic, French, or German are highly valued.
- Strong communication skills and attention to detail.
- Ability to work in a fast-paced, customer-focused environment.
- Knowledge of hotel reservation and management systems (Opera, Fidelio, or similar).
Benefits
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- Competitive salary above industry standards.
- Exclusive discounts across all Sunset Hospitality Group venues.
- Career growth opportunities within an international hospitality company. xcskxlj
- Continuous training tailored to professional development.
You can learn more about our company: & J-18808-Ljbffr