Atmen (Spain) is looking for a Customer Solutions Engineer to join our Operations Team and drive customer onboarding, implementation, and delivery.

Aunque la experiencia competente y las cualificaciones son clave para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.

This is a highly client-facing role, focused on ensuring customers successfully set up and operate Atmen’s platform. You will guide them through onboarding, help them upload and structure their data, validate configuration quality, and support them through pre-certification preparation and audit readiness.

You will work closely with customers, internal regulatory experts, and our product team - ensuring that customer feedback, issues, and real-world regulatory constraints are translated into actionable product improvements.

This is not a software engineering role. You will collaborate closely with developers, but you will not be expected to fix code bugs or build core product features.

Tasks

Your Mission





Ensure customers reach value fast and reliably by leading a structured onboarding and implementation journey — including platform setup, data readiness, quality checks, and operational support through certification milestones.

Key Responsibilities

Customer Onboarding & Implementation (B2B SaaS)
- Own onboarding and implementation activities for a defined set of customers.
- Lead onboarding calls, workshops, and weekly check-ins to ensure structured progress and customer success.
- Support customers in setting up their Atmen workspace (“site setup”), ensuring all required inputs and operational data are correctly structured and available.
- Guide customers through platform configuration and process adoption, ensuring a fast and smooth path-to-value.

Data Setup, Validation & Quality Checks
- Support customers in uploading and structuring required operational and compliance-related data.
- Validate customer data and plat

📌 Customer Solutions Engineer (Madrid)
🏢 Atmen Solutions
📍 Madrid