About the Role
The way insurance is delivered is changing - and you will be at the centre of it.
Within Chubb's Operations Hub for Continental Europe, based in Madrid, you will play a pivotal role in shaping how intelligent automation and human expertise work together to deliver exceptional service. As an Underwriting Operations Technician (Online), you will oversee AI-assisted processing for our Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine - ensuring that automated decisions are accurate, compliant, and worthy of our clients' trust.
This is not a traditional processing role. You will operate where institutional knowledge meets machine speed - governing the digital workflows that handle routine transactions,
and bringing your professional judgment to bear on the cases that need it most.
Key responsibilities:
Human-in-the-Loop Operations & AI Fall-Out Management
Monitor automated processing queues on Ignite/ICT and triage exception cases that fall outside straight-through processing (STP) confidence thresholds, applying sound insurance judgment to resolve them within agreed SLAs.
Review and validate AI-extracted data against source documents, correcting errors before they reach core policy systems and ensuring every automated output meets Chubb's quality standards.
Apply underwriting operations expertise to edge cases the system cannot process automatically - documenting your rationale to maintain a clear, immutable audit trail.
Identify patterns in AI-generated exceptions and elevate recurring anomalies to operations leadership as early signals of model drift or rules-engine gaps.
Submit structured corrections to AI workflows, directly contributing to continuous
📌 Underwriting Operations Technician – Digital (Madrid)
🏢 Chubb
📍 Madrid
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