Do you speak German level C1-C2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you! We are seeking energetic, vibrant Level1 Helpdesk agents to work in a new and expanding Flag‑ship center located in SantaCruzdeTenerife, Spain.

Responsibilities

- Interact with customers via telephone, e‑mail and the web, providing technical support and problem‑solving abilities.
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.

Requirements




- Mandatory languages (fluent): Main language (German) + English. Valuable: upper intermediate Spanish.
- Basic PC Skills.
- Good communication skills.
- Availability to work in shifts: 7x24 (40hours per week - 5 days per week). Rotating hours: 7am to 3pm / 3pm to 11pm / 11pm to 7am with breaks established by law.
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation.
- Basic understanding of the principles, theories, and practices of group dynamics and/or team development.
- Basic Business Development: Results Focused, Initiative.
- Customer-oriented.

Benefits
- Contract through temporary agency and wide possibilities of job stability.
- Full day of 40h per week from Monday to Sunday (5 working days). xqbhyrx
- Good work environment and development in a multicultural and dynamic environment.

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📌 Helpdesk Agent German based in Tenerife (Santa Cruz de Tenerife)
🏢 GRUPO CRIT
📍 Santa Cruz de Tenerife