Flying Bark Productions is a dynamic and innovative animation studio dedicated to pushing the boundaries of character animation and storytelling. We are working on exciting projects such as Avatar: The Last Airbender feature film, Netflix's Ghostbusters animated series and Stranger Things animated series as well as upcoming feature film, Zac Power.

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Flying Bark's Madrid studio is a busy, creatively driven production environment where artists and production teams depend on IT to keep them unblocked. The Desktop Support Engineer is the hands‑on technical backbone of IT support in the Madrid studio.

This role is responsible for providing frontline helpdesk support and maintaining the production desktop systems, from troubleshooting hardware, OS, and VFX software issues through to workstation deployment and infrastructure support as directed by senior IT staff. You are adaptable, results‑focused,



and empathetic to your users' needs and the deadlines and production pressures they experience. You are resilient, approachable, and you understand that in a studio making animated TV shows and films, a highly technical role serves a highly creative field.

About the role:

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- Provide user helpdesk support, ensuring helpdesk requests are addressed in a timely fashion and escalated as appropriate
- Troubleshoot base computer hardware and OS issues as well as VFX software issues, including problem resolution for applications such as Nuke and Maya
- Troubleshoot Active Directory, FreeNAS: identify workstation issues, along with server and/or network‑services issues
- Participate in troubleshooting for internally developed applications
- Ensure incidents are communicated clearly and promptly to affected stakeholders

Workstation Deployment and Show Onboarding

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- WDS, WSUS: install and deploy new and/or rebuild existing workstations, configure hardware, peripherals, services,

📌 Desktop Support Engineer (Madrid)
🏢 Flying Bark Productions
📍 Madrid