Onsite Client Partner – New Client Onboarding (FCC)

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Madrid, Spain

Job Description
Onsite Client Partner – New Client Onboarding (FCC)

Type: Full-time

Department: BFSI2

Travel: International travel to India, Peru, and the UK required

Job summary

eClerx is seeking an experienced Onsite Client Partner to serve as the primary liaison between one of our leading financial services clients and our global delivery teams. This is a highly visible, client-facing role responsible for supporting New Client Onboarding, Customer Due Diligence (CDD), and Account Opening operations while driving collaboration across teams in Spain, India, Peru, and the UK.

The successful candidate will build trusted relationships with client stakeholders, identify operational improvement opportunities, manage escalations, and help shape evolving processes to ensure consistent, high-quality service delivery.

Responsibilities

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- Serve as the primary onsite contact for client stakeholders across onboarding operations and technology.
- Develop a deep understanding of the end-to-end client onboarding lifecycle, including KYC, due diligence, account opening, and exception management.
- Identify process improvements, operational risks, and technology gaps while driving solutions through to resolution.
- Partner with client stakeholders and general eClerx teams to define procedures, improve governance, and standardize operating practices.
- Coordinate priorities, manage escalations, and communicate effectively across global teams.
- Build strong working relationships and represent delivery status, risks, and recommendations with confidence and professionalism.

Eligibility Requirements

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- Minimum 5+ years of experience in FCC, KYC/AML, Client Onboarding, Financial Crime Operations, or similar client-facing roles within financial services.
- Fluent written

📌 Onsite Client Partner – New Client Onboarding (Madrid)
🏢 Eclerx
📍 Madrid