Responsibilities
The Technical Architect is a specialized individual contributor responsible for owning the technical integration workstream for our Enterprise customers
You are the expert who ensures the Gong platform is seamlessly integrated into complex enterprise technical ecosystems, translating functional goals into reliable, high-performing technical solutions
You will work closely with the Engagement Manager and Consultant to lead technical discovery, design, testing, and deployment. This role is focused on architecting and implementing solutions using the Gong API framework, supporting complex CRM configurations, and guiding customers through technical governance and security requirements to achieve mission-critical outcomes
Serve as the primary technical subject matter expert (SME), leading the technical workstream for complex customer implementations across the Enterprise segment
Lead technical discovery and design workshops with customer IT, Security, and Engineering teams, translating functional requirements into robust,
scalable integration and deployment architectures
Own the end-to-end technical architecture and governance of solutions built on the Gong API framework, ensuring long-term stability and scalability in the customer’s environment
Architect and implement solutions for non-standard or complex CRM configurations (e.g., multi-org, custom objects, advanced field mapping) to ensure reliable data synchronization
Create high-quality technical documentation, including system architecture diagrams, data flow maps, and API integration specifications for customer governance and reference
Lead data migration planning and execution for customers moving from legacy or competitive systems, ensuring data integrity and continuity
Maintain expert-level knowledge of the entire Gong technical ecosystem, including the API framework, data architecture, security posture, and common third-party integration points (CRM, telephony, calendar)
Contribute technical i
📌 Technical Architect (Gerona)
🏢 Gong
📍 Gerona