Change & Communications Manager (Integral e-Invoicing Transformation)
Are you an experienced Change & Communications professional with a track record of supporting global business and technology transformation programmes?
We are seeking a Change & Communications Manager to play a key role in a large-scale global e‑Invoicing transformation programme spanning multiple international markets. This is an exciting opportunity to drive stakeholder engagement, business readiness, communications, and change activities as organisations adapt to evolving tax and regulatory requirements.
The Role
As the Change & Communications Manager, you will lead the development and execution of change management and communication activities across multiple countries and stakeholder groups. Working closely with project teams, SMEs, and business stakeholders, you will ensure effective adoption of new systems, processes, and ways of working.
Key Responsibilities
Stakeholder Engagement & Change Management
Conduct stakeholder analysis and develop stakeholder engagement strategies.
Create and maintain stakeholder mapping and communication matrices.
Perform change impact assessments across people, process, technology, and organisational dimensions.
Facilitate business readiness and alignment workshops with key stakeholders.
Support adoption and transition planning activities.
Communications
Develop and execute project communication strategies and plans.
Create engaging communication materials including project updates, go‑live communications, presentations, FAQs, newsletters, and briefing packs.
Manage communication channels and distribution lists to ensure effective information flow.
Support leadership communications and stakeholder messaging.
Business Readiness & Training
Conduct Training Needs Analysis (TNA) activities.
Define training requirements and learning pathways for key users and end‑users.
Collaborate with SMEs to ensure training content aligns with business and system changes.
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