- Provide support for user requests, access issues, and incidents via ServiceNow, ensuring proper triage and escalation when needed.
- Liaise with external IT teams and vendors to support implementation activities and issue resolution.
- Participate in policy management activities using Strata Cloud Manager, including reviews, approvals, and controlled updates.
- Support change management processes and assist in coordinating production releases and validations.
- Contribute to testing activities, design validation, and production readiness with relevant stakeholders.
- Maintain and improve operational documentation, runbooks, and knowledge bases.

We are looking for a Support Engineer for Prisma Browser to support the implementation, operation, and ongoing optimization of Prisma Browser within a general enterprise environment.
In this role, you will act as a technical SME for Prisma Browser-related topics, helping ensure secure and reliable access to corporate applications. You will collaborate closely with internal stakeholders, external IT teams, and vendors to support deployments,



troubleshoot issues, and maintain service stability across the organization.
TASKS
- Support the implementation and operational management of Prisma Browser within the organization.
- Act as a technical SME and main point of contact for Prisma Browser-related topics.
- Configure and maintain browser security settings in collaboration with other SMEs and security teams.
- Provide support for user requests, access issues, and incidents via ServiceNow, ensuring proper triage and escalation when needed.
- Liaise with external IT teams and vendors to support implementation activities and issue resolution.
- Participate in policy management activities using Strata Cloud Manager, including reviews, approvals, and controlled updates.
- Support change management processes and assist in coordinating production releases and validations.
- Contribute to testing activities, design validation, and pro

📌 Prisma Browser Support Engineer | Pharma (San Cugat del Vallés)
🏢 Ambit Iberia
📍 San Cugat del Vallés