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About the Role
As an Operations Surety Specialist, you will play a key role in delivering exceptional service to our general corporate clients and brokers. You will be responsible for the timely and accurate handling of surety bond and guarantee requests while ensuring compliance with legal and regulatory requirements. You will work closely with internal stakeholders, clients, and brokers to support business growth and deliver an outstanding client experience.
Your Key Responsibilities
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- Review and coordinate the issuance of surety bonds and guarantees, ensuring compliance with regional jurisdictional and regulatory requirements.
- Provide guidance on guarantee and bond wordings, particularly under English Law and URDG758 frameworks.
- Structure and support complex surety transactions while minimizing operational and regulatory risks.
- Deliver high-quality client servicing by handling requests, inquiries, amendments,
and new transactions in a timely and accurate manner.
- Maintain and strengthen relationships with clients and brokers, contributing actively to business growth and client satisfaction.
- Analyze incoming emails and documentation, assess the nature of requests, and allocate tasks efficiently to the appropriate teams.
- Process and allocate client payments accurately, support reconciliations and premium bookings, and resolve discrepancies when necessary.
- Support clients with account statements and payment-related inquiries while ensuring high service standards and responsiveness.
About the Team
The Surety Europe Team is a growing and dynamic international team closely collaborating with the Surety business unit. Driven by strong customer orientation and service excellence, we support profitable business growth while maintaining high levels of client satisfaction. Our team operates across multiple
📌 Operations Surety Specialist (Madrid)
🏢 Crossell
📍 Madrid
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