Job Summary

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We are looking for a bilingual Customer Support Representative fluent in German and English to join our customer service team. You will be the primary point of contact for our German-speaking customers, ensuring a seamless, high-quality support experience across all communication channels. This role requires strong communication skills, empathy, and a problem-solving mindset.

Key Responsibilities

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- Provide outstanding customer support via email, chat, and phone in both German and English.

- Resolve customer issues by identifying problems, offering solutions, and ensuring follow-up.

- Maintain detailed and accurate records of customer interactions using our CRM tools.

- Collaborate with internal teams (product, technical support, logistics, etc.) to resolve complex issues.

- Help maintain and update customer support documentation and FAQs in both languages.

- Monitor customer feedback and share insights to improve the overall customer experience.

- Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.

Required Qualifications

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- Fluent in German C2 or native-level and English (written and spoken).

- Previous experience in customer support, call center, or help desk roles.

- Strong written and verbal communication skills.

- Ability to work in a fast-paced, team-oriented environment.

- Tech-savvy with proficiency in tools like Zendesk, Salesforce, Intercom, or similar platforms.

- Excellent problem-solving skills and attention to detail.

Preferred Skills

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- Experience in e-commerce, SaaS, or technology-based companies is a plus.

- Basic knowledge of CRM systems and support software.

- Ability to handle technical queries or escalate them appropriately.

- Familiarity with KPIs and service-level targets.

What We Offer

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- Competitive salary and benefits package.

- Flexible work schedule

- Training and development opportunities.

- A supportive, inclusive, and international work environment. xqbhyrx

- Opportunities to grow within a fast-scaling organization.

If you're passionate about customer service and fluent in both German and English, wed love to hear from you!

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📌 Customer Support Representative (Málaga)
🏢 Cross Border Talents
📍 Málaga