Purpose
Your Purpose: Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high‑performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high‑value bookings.
This is a consultative, relationship‑based position where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises, building trust and driving results. In a fast‑paced, multilingual environment you will combine commercial focus with a genuine passion for delivering exceptional customer experiences.
High‑Value Conversions

Lead consultative sales conversations with strong objection handling and urgency management
Guide customers from interest to confirmed bookings with focus on high‑value itineraries and upsell
Take full ownership of individual NTR production targets and revenue performance





Expert Product Advisory

Master MSC itineraries, ships, cabins, pricing logic and competitive positioning
Recommend tailored solutions balancing customer needs with premium brand experience
Position MSC value proposition effectively versus competitors

Operational Excellence

Build and grow personal client portfolio through structured follow‑ups and reactivation
Maintain long‑term relationships driving repeat business and incremental revenue
Manage accurate CRM records ensuring structured pipeline and qualified leads
Adhere to schedules, performance targets, and quality guidelines set by the Hub leadership
Thrive in a complex, fast‑paced environment, managing customer communications across multiple channels (phone, chat and other platforms) while maintaining high service standards

Sales and Conversion

Manage consultative sales conversations from initial customer interest through to booking confirm

📌 Personal Cruise Consultant, German-Speaking Required (Valencia)
🏢 MSC Cruises
📍 Valencia