Overview:

A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the general air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

We are looking for a Customer Success Manager to join our global Customer Experience Management team.



This role focuses on managing strategic customer relationships, driving customer success, leading service reviews, advocating for customer needs, providing analytics, and coordinating cross-functional customer success activities across Europe-region customers.

Reporting to the Regional Head of Customer Experience EURO & AMER, the Customer Experience Senior Manager acts as a senior regional leader and trusted advisor across customer, operational, commercial, product, and service management communities. The role represents Customer Experience leadership in internal and customer-facing engagements and acts as delegate for the Regional Head of Customer Experience as required. This position will be based in Barcelona, Spain.

KEY RESPONSIBILITIES
- Own and lead a portfolio of highly strategic customer accounts across Europe, acting as the executive-level trusted advisor and ensuring alignment between customer objectives and SITA For Aircraft business pr

📌 Customer Success Manager (Barcelona)
🏢 Empresa Confidencial
📍 Barcelona