Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.
Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence.
In this role, you’ll collaborate with cross‑functional teams and learn our ever‑evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency.
What You’ll Do
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- Respond to customer queries via email and phone in a timely and knowledgeable manner
- Troubleshoot and resolve issues while providing accurate information and following up as needed
- Document interactions and elevate complex cases to the appropriate teams
- Ownership of incoming requests from customers, including the creation of tickets for the internal organization
- Ownership for tracking‑to‑resolution of recorded incidents or bugs
- Answering and handling customer inquiries for our customers in Europe
- Internally, you’re the first point of contact for knowledge on the operational use of our software
What We’re Looking For
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- Background in finance and/or accounting is a strong plus
- Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
- Ability to handle a variety of tasks at a high frequency
- Structured and detail oriented approach to work
- Fluency in English and French; additional languages are a plus
What we offer
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- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones
📌 Customer Care Specialist (Barcelona)
🏢 Traveltechessentialist
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.