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Location: Spain, Alicante
Job category: Operations Leadership
Language: English, Spanish, German, Dutch
We're CX fanatics, as passionate about our clients as their fans are. That's why the world's most-loved brands trust us. Now, we're looking for a skilled Business Manager to lead strategy and foster key client relationships.
Join us as a Business Manager As Business Manager at Transcom you will:
- Build trust with the client
- Be responsible for P&L; that you manage
- Ensure client satisfaction
- Empower and coach your team leaders to build world class teams
- Control, monitor, report on and analyse relevant KPIs
- Ensure high employee satisfaction by building trust in the team
- Ensure a smooth and profitable operation
- Ensure that targets are set for each employee
What's in it for YOU
- Opportunity to further develop your skills and career in a highly dynamic international team
- The challenge to lift your own project to a higher level
- The opportunity to enrich the quality of the project with your experience
- A positive working atmosphere
- Permanent work contract
- Corporate benefits and discounts
To be successful in this role you:
- Have 3+ years of experience in customer service and contact center support
- Possess 2+ years of experience in leading complex teams
- Are experienced in BPO/contact centres
- Demonstrate leadership and management skills
- Are "hands on" with a "doer" approach
- Are able to keep calm, work under pressure and to deadlines
- Take ownership
- Communicate well at all levels
- Are analytical and a problem solverCan work in a team and independently
- Have English at C1 level and Spanish at B1. Either Dutch or German language skills would be a real bonus
The closing date for applications is Friday 7th August 2026.
What Life at Transcom is like? At Transcom, we're relentlessly committe
📌 Business Manager (Valencia)
🏢 Transcom
📍 Valencia
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