Experteer Overview ¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación. In this role you will lead Flywire’s global IT Support and IT Operations, shifting from reactive troubleshooting to an engineering-led, proactive function. You will align global teams across AMERICAS, EMEA and APAC with business needs, driving scalable, automated operations. You’ll explore AI-driven self-service to lower escalations and move core platforms toward a Terraform-managed, code-based model. This is a strategic role at a fintech scale-up that values Lean IT and governance.Compensaciones / Beneficios• Oversee 3 regional IT Support Leads and a general IT Operations team; set global SLAs and monitor service delivery metrics• Drive AI/AIOps initiatives to enable self-service and reduce escalations• Lead SaaS-as-Code transition with Terraform and partner with CPE/Cloud teams to manage systems via code• Apply Lean IT to analyze support data, document scalable processes,



and prepare for automation• Manage capacity and projects using Agile/Kanban, balancing Tier 3 ops, end-user support and Mu0026A/tool consolidations• Own Access Recertification, User Access Reviews (UAR) and IT audit controls (SOC2); drive automation for compliant processesResponsabilidades• 10+ years in IT with 4+ years in a formal management role leading international, remote-first technical or support teams• Proven track record managing global SaaS xcskxlj ecosystems (Okta, Google Workspace, Slack, Atlassian)• Deep understanding of IAM/RBAC, distributed IT infrastructures, and UAR/SOC2 compliance• Full professional proficiency in EnglishRequisitos principales• Employee Stock Purchase Plan (ESPP)• Wellbeing Programs (Mental Health, Wellness, classes)• Work From Home Stipend• FlyBetter Days to volunteer• Digital Disconnect Days• Managers Taking Flight – development for managers

📌 Manager II, IT Engineering (Operations & Support) (Valencia)
🏢 Flywire
📍 Valencia