Foundever™ is a general leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.

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Rolepurpose

Own and drive enterprise-wide AI enablement acrossFoundever’scorporate functions
TranslateFoundever’sAI strategy into practical, scalable, andvaluedrivenuse cases for HR, Finance, Legal.
Accelerate AI adoption, productivity, and employee experience while ensuring security, compliance, and responsible AI practices
Act as a central orchestrator for allCorporatefunctions, IT, Data, Security, and AI product teams
Keyresponsibilities

Enterprise AIenablement&strategy;

Define and execute the Enterprise AI Enablement roadmap for corporate functions (HR, Finance, Legal, Procurement, IT, Marketing, etc.)
Identify, prioritize, and structure highimpactAI and automation opportunities
Ensure alignment withFoundever’s business strategy, digital transformation agenda, and AI governance
Establish clear value tracking (productivity, quality, cost, risk mitigation)
Partner with corporate leaders to redesign processes , not just automate tasks
Drive the deployment of GenAI, automation, and AI copilots embedded into daily workflows
Ensureuse-casesare scalable, secure, reusable, and integrated withourenterprise platforms
Adoption, change &enablement;

Drive AI adoption at scale through change management, communication, and training




Build AI literacy across corporate teams and leadership
Define best practices, playbooks, and standards for internal AI usage
Promote a culture of experimentation and continuous improvement
Governance& stakeholder management

Serve as the primary owner for internal AI enablement across corporate functions
Partner closely with IT, Data, Security, Legal, Compliance, and Privacy teams
Contribute to AI governance frameworks (ethical AI, data usage, vendor selection, risk management)
Provide executive-level reporting and recommendations
Team &ecosystemleadership;

Build and lead a highimpact,crossfunctionalteam (AI product owners, transformation leads, automation experts)
Manage relationships with technology partners, platforms, and vendors
LeverageFoundever’sglobal scale to reuse and standardize AI solutions
Successmetrics

Tangible productivity and efficiency gains across corporate functions xqbhyrx
Adoption and usage of AI tools and solutions
Reduction in manual effort and process cycle times
Stakeholder satisfaction and business impact
Compliance with security, privacy, and governance standards
Profile &experience;

10+yearsin digital transformation, AI, automation, orenterprisetechnology
Strong understanding of GenAI, AI platforms, automation, and copilots
Experience working with corporate functions and senior stakeholders
Ability tooperatein a global, matrixed organization
Pragmatic, execution-oriented, andoutcomefocusedmindset
WhyFoundever

Play a key role in shapingFoundever’sinternal AI journey
Direct impact on employee experience and enterprise productivity
Strong alignment withFoundever’shuman + AI operating model
Opportunity to scale AI from pilots to real, measurable enterprise value

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📌 Director, Enterprise AI Enablement (Madrid)
🏢 Sitel
📍 Madrid