Hey there Let us introduce ourselvesWe're Doofinder, we were born to make technology accessible for companies of any size, anywhere, to grow. Since 2011, our team has developed a top search technology for websites and eCommerce, that helps online retailers increase their sales. We are agile, open, inclusive, and customer-centric. But above it all, in Doofinder people come first. We are a company with people of many different nationalities, cultures, and languages. We sell all over the world and speak the language of our customers. That makes our environment a place where we learn every day: we are enriched by the origin, culture, and personal history of very different people who have a common dream – to make powerful, affordable products and to contribute to the sustainable future of our thousands of customers.
Key Responsibilities
- Address customer product & technical issues, debug and resolve them efficiently through our ticketing system (email, calls, 1:1 meetings).
- Investigate technical incidents end-to-end: reproduce issues, inspect logs and network requests,



and identify root causes.
- Ensure customers fully understand Doofinder and are guided to make the most of the tool's full potential.
- Communicate complex technical topics in a clear and customer-friendly manner.
- Work closely with the Development team to escalate unresolved issues and follow up until resolution.
- Manage multiple priorities while maintaining a solution-oriented mindset.
- Take initiative, work independently, and contribute to team success.
- Build strong relationships with customers, acting as a trusted technical point of contact.
- Collect and analyze customer feedback to suggest improvements to the product and support process.

Required Skills And Experience
- Experience in technical customer support, technical account management, or a similar technical customer-facing role.
- Solid problem-solving mindset with a hands-on, resolutive approach to debugging.
- Comfortable using brows

📌 Technical Support Agent (Madrid)
🏢 Doofinder
📍 Madrid